Frequently Asked questions
INGREDIENTS & MANUFACTURING
Do you offer gluten-free, vegan or lactose-free biscuits?
Our biscuit sort “Brunsli” contains neither flour nor milk.
All other biscuits are made with wheat flour (Type 405).
The flavors "Orange", "Thyme & Olive Oil" and "Matcha" available for our personalized biscuits, as well as the biscuit varieties "La Belle Orange" and "Le Provençal" do not contain any animal protein and are made using vegetable fat. They are vegan and lactose free.
Are the biscuits organic?
Our biscuits are carefully prepared by hand, using the finest and best ingredients, all selected by us and coming from regional surroundings. Our biscuits do not contain neither preservatives nor artificial flavors.
And even if our products are not marked by any organic seal, the biscuits comply with the current Fairtrade and organic regulations in terms of quality and preparation conditions.
How big are the personalized biscuits?
Biscuit-Box "Sag es mit Keksen!" 6 pieces: 8 x 6cm
Biscuit-Box "Sag es mit Keksen!" 12 & 24 pieces: 6.5 x 4cm
Our other biscuits sorts are available in packages of 100g and 200g.
As per our give-away treats, four different forms are available :
heart (40x35mm), shamrock (45x45mm), round (Ø 50mm), round serrated (Ø 45mm).
What is the expiration date?
When unopened, the biscuits stay fresh and delicious for at least 8 to 10 weeks from the date of purchase.
I have a special request or a particularly urgent order. What should I do?
Please send us an email at firstname.lastname@example.org with a description of your request as well as a time frame. We will do our utmost to fulfill your demand and offer you a prompt delivery!
Can you emboss a special design or logo on the biscuit?
Yes, that is possible! In this case please provide us with a PDF file of your logo. We will look at the design and will send you a quote.
Can you emboss a second message at the back of the biscuit?
Unfortunately not, because the selected message is stamped directly into the dough. However, we could assemble two biscuits together and with a layer of chocolate in between 😋
What are the different letters and characters that I can use when creating my biscuit online ?
Special characters: ! ? , ' : ; & @ - + = % . € $ #
Symbols: ☎, ♛, ❤, 🏠
I would like to send the biscuits as a gift. Can I add a little message?
Yes :) Please enter the message in the comment field before confirming your order. Of course, we will also make sure to not put the invoice in the package and will send it directly to your address per e-mail.
Where do you bake the biscuits ?
In the oven ;)
Where do you really bake the biscuits ?
The biscuits are all made in Berlin. We are currently baking our biscuits in a kitchen intended for commercial use but are at the moment actively looking for our own premises. Stay tuned;)
How are the biscuits wrapped?
The personalized biscuits are individually wrapped in OPP cellophane packaging and then placed in our biscuit box. To reduce the use of packaging, the biscuits can also be wrapped in pairs or in bundles of six biscuits.
If you would like to opt for one of these packaging options, please do let us know in the comment section when placing your order.
The other types of biscuits are also packed in cellophane OPP, in bags of 100g and 200g.
What does OPP mean?
OPP packaging is a reusable and environmentally friendly plastic material that is food-safe, a special film made from polypropylene (PP). Alongside polyethylene (PE), polypropylene is one of the most frequently used plastics for packaging. OPP (also PP-O) stands for "oriented polypropylene".
Is it possible to wrap the biscuits with a material other than cellophane?
Sustainability is very important to us and we are always looking for new innovative ways to replace any form of plastic packaging.
However, the packaging must be food-compatible and requests certain barrier properties that can be derived from the respective food and its intended use. Overall, barrier properties mean a "none or very low permeability of gases (e.g. oxygen), vapors (e.g. water steam) and flavors".
As per today, there isn’t a 100 percent sustainable option that meets all specified requirements as well as the barrier properties. That is why we chose the OPP material to wrap our biscuits, because it is reusable and environmental-friendly. Moreover, let’s not forget that in most cases most plastics are burnt, while OPP can easily be recycled.
And what material are the biscuit-boxes made of?
Our biscuit-boxes are made in Germany using cardboard. The shipping material consists of two-corrugated packaging boxes, as well as organic packaging chips and paper for the filling.
DELIVERY & PAYMENT METHODS
Aren’t the biscuits breaking during transportation?
Don't worry: our biscuit-boxes are specially designed to protect the biscuits and we use enough packaging material to make sure the goods are kept safe during transportation. If you have any further questions, you can of course contact us at any time by e-mail at email@example.com or by using our contact form.
How are the biscuits delivered?
We send all parcels via DHL (who includes a liability up to EUR 500 as well as tracking number). For an express delivery, do let us know and we will get in touch with one of our partners.
In which countries are the biscuits delivered?
Germany, Austria, France (French overseas territories are excluded), Monaco, Luxembourg, Belgium, Netherlands, Denmark, Finland.
What are the payment methods available?
The following payment methods are available: payment by credit card, PayPal and PayPal Express, immediate transfer with Klarna and immediate transfer with Giropay.
Orders that are placed per message, e-mail or telephone as well as professional orders can also be paid by bank transfer.